1. Order Cancellation

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1.1 Before Shipment:
If you wish to cancel your order, you may do so before it has been shipped. To cancel your order, please contact our customer service team as soon as possible at [Customer Service Email] or [Customer Service Phone Number]. We will make every effort to accommodate your request. If your order has not yet been processed for shipment, we will cancel it and issue a full refund.

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1.2 After Shipment:

If your order has already been shipped, it cannot be canceled. However, you may still return the product after receiving it, in accordance with our Return Policy outlined below.

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2. Return Policy

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2.1 Eligibility for Returns:

You may return any product purchased from Harvest Halo within 14 days of the delivery date, provided that the product is unused, in its original packaging, and in the same condition as when it was received. Certain items, such as perishable goods, custom-made products, and intimate or sanitary goods, may not be eligible for return. Please check the product details on our website for specific return eligibility.

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2.2 Return Process:

To initiate a return, please contact our customer service team at [info@turkishtrade.co] with your order number and details of the product you wish to return. We will provide you with return instructions, including the return address. You are responsible for the cost of return shipping unless the product is defective or incorrect.

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2.3 Return Shipping:

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. The return shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect item).

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2.4 Inspection and Refund:

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process your refund within 14 days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.

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3. Defective or Damaged Products

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If you receive a defective or damaged product, please contact us immediately at [info@turkishtrade.co] or [+90 552 866 52 27]. We may request photographic evidence of the damage or defect to facilitate the return process. In such cases, we will cover the return shipping costs and offer a replacement product or a full refund.

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4. Non-Returnable Items

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Certain items are not eligible for return, including but not limited to:

• Perishable goods (e.g., food, flowers, etc.)

• Custom-made or personalized products

• Intimate or sanitary goods (e.g., underwear, swimsuits, etc.)

• Gift cards

 

Please check the product details for any specific return restrictions before making a purchase.

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5. Exchange Policy

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We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired item.

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6. Contact Information

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If you have any questions or need further assistance regarding our Cancellation & Refund Policy, please contact us at:

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Email: [info@turkishtrade.co]
Phone Number: [+90 552 866 52 27]

Address: [Değirmiçem Mah. Şehit Mehmet Sait Elçi Sok. Emir İş Merkezi No:8 Kat:2 No:7, 27090 Şehitkamil/Gaziantep]